General Terms & Conditions

Warranty / Guarantee:

Computer Wholesale Products of America, Inc. takes pride in our quality. If you are not totally satisfied with our products please bring the problem to our attention within thirty (30) days for replacement or credit. However, in all cases, standard manufacturer warranties will prevail. We will not be liable in any event for any special or consequential damages arising from negligence, misuse, or improper storage of product, or otherwise.

Any trademarks, registered trademarks or brand names are the property of their respective owners, companies or corporations. Our compatible and remanufactured products are independently produced and the use of manufacturer brand names in product descriptions are for reference purposes only and does not imply approval or endorsement of these products by the original manufacturer.

Returns:

No returns or credits will be issued past thirty (30) days.

Return Authorization: You must request a return authorization from us before any item can be returned or accepted at our warehouse.  This authorization will be based on CWPA and manufacturer approval and acceptance.  Please contact our customer service department first to discuss the problem and product return method. Have the product description, quantity, your order number, date of purchase, and our invoice number available for the product in question. We must verify that the product is from our company before return authorization can be issued.

Defective Items: All defective merchandise must be accompanied by documentation describing the defect(s) or any other information or pictures that help to demonstrate what the problem is. Defective toner cartridges must include a sample print of the defect. Replacements or credits for defective product will not be sent to the customer until the defective product has been received and analyzed by CWPA.

New Items: New items being returned must be unopened, in the original packaging, and in resalable condition. We cannot accept new item returns if any markings or shipping labels have been affixed to the original packaging itself. It will be necessary to package new items in another carton to prepare for shipping.

Restocking Fees: Products that have been authorized by CWPA to be returned (see Return Authorization above) will be assessed a 20% restocking fee.  Any returns made for customer convenience due to misordering, or other reasons, will automatically be assessed a 20% restocking fee and will also require approval by CWPA first.

Return Freight Charges: CWPA will incur the return shipping costs for defective products within the thirty (30) day return window, and which have been given return authorization. However, for orders that are being returned strictly for customer convenience (i.e. misordering, etc.), the customer will be responsible for all applicable return freight costs to our appropriate warehouse.  Contact CWPA for approval return authorization first.

Packing Securely: All returned products need to be well packaged into an outer shipping carton. Particularly for toner cartridges, it is necessary to minimize movement.  Please use the provided cartridge end-caps or fill the box with crumpled newspaper (not packing peanuts) to stabilize the cartridge(s) and prevent it from flopping around. Credit will not be issued on products damaged during transit back to our warehouse for failure to package protectively.

Credit: A credit will be issued for products returned within thirty (30) days from the invoice date, and which are still under standard manufacturer or CWPA warranty. Credit will not be issued on any items listed as non-returnable (i.e., perishable items; dated goods; special order items; partial case quantities, etc.). The customer can choose for the credit to be issued to their credit card, or to utilize it toward a new purchase. No credit will be issued past thirty (30) days for any reason.

Customer Convenience: Returns made for customer convenience due to misordering or other reasons will have to be approved by CWPA first and will then be assessed a 20% re-stocking fee. All appropriate freight costs for return of the product will be the customer’s responsibility.

Payment Terms:

Credit cards: Payments by MasterCard or VISA are required for all website customers unless you have been approved prior for account terms.

Minimum Orders: There is no minimum order requirement.

Pricing Changes: All prices are subject to change without notice.

Order Increments: Some products have specific order increment requirements and will be listed accordingly. We are unable to modify or break quantities on such items.

Delivery, Shipping and Freight Charges: Freight will be applicable to all website orders (see special freight policies listed below for government customers only). Orders are typically shipped within 2-4 days after receipt of order. Orders placed by noon are generally processed the same day. If special expedited delivery is required arrangements can be made (e.g., overnight or second-day air service). The customer will incur all expedited shipping fees, to be charged at the shipping company’s current rates. We do not ship to PO boxes or addresses outside of the 48 contiguous states, such as AK, HI, or PR (see exceptions for this listed below for government customers only).

Note: Additional freight charges may be applicable on orders that include the following items. In these cases, a CWPA representative will contact the customer with a revised freight quote for approval before the order is process and shipped.

  • Non-UPS’able items
  • Paper products
  • Heavy items
  • Over-sized items
  • Items with a large dimensional weight
  • Items requiring truck delivery (not UPS or Fedex)

Sales Tax: No sales tax will be added to any tax-exempt customer orders, or to orders being shipped to a destination outside of the state of Texas.

For Qualifying Government Entities (Federal and State of Texas):

Federal Government Agencies – GSA Contract Items:
We offer free freight (FOB Destination) on any GSA contract order totaling $100.00 or more, and shipping to any one location within the 48 contiguous states. Freight will be charged on any GSA contract order totaling less than $100.00; or requiring shipment to a PO Box, APO/FPO address, or address outside of the continental US (e.g. AK, HI, PR); or when special expedited delivery is requested. Any necessary import/export duties, taxes or insurance will always be prepaid and added.

State of Texas Government Entities (state, local, municipal, higher education, K-12) – TXMAS Contract Items:
We offer free freight on any TXMAS contract order totaling $100.00 or more, and shipping to any one location within the state of Texas. Freight will be charged on any TXMAS contract order totaling less than $100.00, or requiring expedited delivery services.

For all government-related orders the above free shipping terms will ONLY apply to those items that are on either GSA contract #GS-14F-0659G or TXMAS contract #TXMAS-5-75030. 

Other Ways to Order:

  • By Phone or Fax:  PHONE: (800) 421-0315 or (281) 251-9814   /   FAX: (866) 499-5921 or (281) 251-1394
  • By mail:  Computer Wholesale Products of America, Inc., P.O. Box 11309, Spring TX 77391-1309
  • By Email:  supplies@cwpa.com

General Terms & Conditions last updated in May 2014.